Terms of Service
These terms are an agreement between you and Northrock Capital LLC covering your use of the DoorBooks AI website, app and related services (the “Service”). By creating an account or using the Service you agree to them. If you are using the Service on behalf of a company, you confirm you have authority to bind that company, and “you” means the company.
1. What the Service is
DoorBooks AI is bookkeeping software for small residential landlords. It imports transactions from statements you provide, sorts them with rules and AI assistance, keeps a ledger, produces reports, and can post sorted transactions to a QuickBooks Online company you connect. It is a tool that helps you keep your own books. It is not an accounting firm, and nothing it produces is tax, legal or financial advice. You are responsible for reviewing what it produces and for your own tax filings and financial decisions.
2. Your account
- You must be at least 18 and provide a valid email address.
- Keep your password confidential. You are responsible for activity under your account. Tell us promptly at mark@nrockcapital.com if you believe it has been compromised.
- One person may not share an account with others; each user should have their own login.
3. Your data
You own the information you put into the Service, including your books, uploaded documents and anything posted to QuickBooks. You give us the limited right to store, process and transmit that information as needed to provide the Service to you, as described in our Privacy Policy. You are responsible for having the right to upload what you upload, including any tenant information. You can export your data as CSV at any time and delete it as described in the Privacy Policy.
4. AI features
Features labelled as AI (reading documents, suggesting categories, the assistant) produce suggestions generated by a machine. They can be wrong. Every suggestion is shown to you for review, and changes made by the assistant can be undone. You agree not to rely on AI output without checking it. AI usage is subject to fair-use limits per account per day, which we may adjust.
5. QuickBooks Online
If you connect a QuickBooks Online company, you authorize DoorBooks to read the company’s chart of accounts and classes and to create and update Expenses, Deposits, accounts and classes in that company on your instruction. You are responsible for reviewing what is posted. Your use of QuickBooks is governed by Intuit’s terms; DoorBooks is not affiliated with Intuit. You can disconnect at any time from Setup.
6. Plans, free trial and payment
- Plans. DoorBooks is sold as a monthly subscription in three plans (Starter, Portfolio and Investor). Current prices and what each plan includes are shown on our website and in the app. Each plan covers a maximum number of LLCs and doors (rental units) across all of your books; if your books grow past your plan’s limits, you will be asked to move to a larger plan before importing or using the assistant further.
- Free trial. Every plan starts with a 3-day free trial. A valid payment card is required to start the trial. You will not be charged during the trial. Unless you cancel before the trial ends, your subscription begins automatically at the end of the trial and the card on file is charged the monthly price of the plan you chose. One free trial per person.
- Sample book. The sample book is free to explore without a plan or a card.
- Renewal. Subscriptions renew automatically each month on the same day of the month until cancelled. The current price is charged at the start of each billing period.
- Cancelling. You can cancel at any time from “Manage billing” in the app. Cancellation takes effect at the end of the current trial or billing period; you keep access until then. Fees already paid are not refundable, and we do not prorate partial months, except where the law requires otherwise.
- Changing plans. You can switch plans from “Manage billing”. Upgrades take effect immediately and the difference is prorated; downgrades take effect at the next renewal.
- AI allowance and top-ups. Each plan includes a monthly allowance of AI processing (measured in tokens, shown in Setup under Plan & billing) sized so that normal bookkeeping for the plan’s number of doors fits comfortably. When the allowance is used up, AI features pause until the first of the next month; you can keep going right away by upgrading or by buying a one-time top-up at the price shown in the app. Top-up tokens do not expire, are used only after the monthly allowance, are not refundable once purchased, and are forfeited if you delete your account. Non-AI features (viewing books, reports, exports) are never paused.
- Failed payments. If a charge fails, our payment processor will retry it. During that time you keep access and the app will ask you to update your card. If payment is still unsuccessful after the retries, the subscription is cancelled and paid features are locked until you subscribe again. Your data is kept as described in the Privacy Policy.
- Payment processor. Payments are processed by Stripe, Inc. We never see or store your full card number. By subscribing you also agree to Stripe’s terms as they apply to you as a purchaser.
- Price changes. We may change prices. We will email you at least 30 days before a price change takes effect on your subscription, and you can cancel before then if you do not accept it.
- Taxes. Prices exclude sales tax or similar taxes, which will be added where we are required to collect them.
7. Acceptable use
You agree not to: use the Service for anything unlawful; upload information you do not have the right to use; attempt to access other users’ data or probe, scan or overload our systems; reverse-engineer the Service; resell it; or use it to build a competing product by systematically extracting its output.
8. Availability and changes
We work to keep the Service available and improve it over time, and we may add, change or remove features. We may suspend the Service for maintenance or to protect it, and will try to give notice for anything planned. We may discontinue the Service on at least 60 days’ notice, during which you can export your data.
9. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be error-free, that categorizations, ledgers or reports will be correct, or that QuickBooks entries will be accepted or accurate.
10. Limitation of liability
To the fullest extent permitted by law, Northrock Capital LLC and its members, managers and contractors will not be liable for any indirect, incidental, consequential, special or punitive damages, or for lost profits, lost data, tax penalties or the cost of substitute services, arising from or related to the Service, even if advised of the possibility. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or US $100.
11. Indemnity
You will defend and indemnify us against claims, damages and costs (including reasonable attorneys’ fees) arising from your data, your use of the Service in violation of these terms, or your violation of law or the rights of others.
12. Termination
You can cancel your subscription and delete your account at any time; cancelling stops future charges as described in section 6. We may suspend or terminate your account if you materially breach these terms, if required by law, or if the account has been inactive for more than 18 months (after emailing you first). If we terminate your account for a reason other than your breach, we will refund any prepaid fees for the unused part of the current billing period. On termination your right to use the Service ends; sections 3, 9, 10, 11, 13 and 14 survive.
13. Governing law and disputes
These terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Hamilton County, Indiana, and you consent to their jurisdiction. Before filing, each side agrees to try in good faith to resolve the dispute by email for 30 days.
14. General
These terms and the Privacy Policy are the whole agreement between us about the Service. If a provision is unenforceable, the rest remains in effect. We may update these terms; for material changes we will notify you by email or in the app at least 14 days before they take effect, and continuing to use the Service after that means you accept them. You may not assign these terms without our consent; we may assign them in connection with a merger or sale.
15. Contact
Northrock Capital LLC · mark@nrockcapital.com